AGB
Terms of Service
Last Updated: August 21, 2026
OVERVIEW
Welcome to AELVENA.
The terms “we”, “us” and “our” refer to AELVENA.
AELVENA operates this online store and website, including all related information, content, features, tools, products and services in order to provide customers with a curated shopping experience (the “Services”).
AELVENA is an online retailer specializing in decorative lighting products and home décor solutions.
AELVENA provides decorative lighting products, modern lighting solutions, and related home décor products for residential and commercial spaces.
AELVENA is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully, as they include important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].
If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and that you have given us permission to allow any minor dependents under your responsibility to use the Services on devices that you own, purchase, or manage where permitted by applicable law.
To access or use certain features of our Services, including browsing our online store or purchasing products, you may be required to provide certain information, including but not limited to your email address, billing information, payment information, and shipping details.
You represent and warrant that all information you provide to AELVENA is accurate, complete, current, and truthful.
You are responsible for ensuring that your account information remains accurate and updated.
You are solely responsible for maintaining the confidentiality and security of your account information and for all activities conducted through your account.
You may not transfer, sell, assign, or license your account or any account rights to another person without our prior written permission.
AELVENA reserves the right to refuse, restrict, suspend, or terminate access to the Services where permitted by applicable law if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, abused the Services, or created risks to AELVENA, Shopify, or other users.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate information regarding our products, including product descriptions, specifications, images, dimensions, materials, colors, finishes, and availability.
However, we do not guarantee that product images, colors, textures, finishes, or appearances displayed on your device will exactly match the actual product.
Differences may occur due to:
- Display settings and device configurations;
- Lighting conditions during photography;
- Manufacturing processes;
- Natural variations in materials;
- Handmade or artisan production characteristics;
- Different production batches.
For products made with natural materials, including but not limited to wood, stone, glass, fabric, metal, or other decorative materials, natural variations in texture, grain, color, or surface appearance are considered normal characteristics and are not necessarily product defects.
Customers are responsible for reviewing product information carefully before placing an order, including:
- Product dimensions;
- Materials;
- Installation requirements;
- Electrical specifications;
- Compatibility requirements;
- Intended installation location.
For lighting products, customers are responsible for ensuring that the product is suitable for their intended environment and complies with applicable local electrical requirements.
Certain lighting products may require professional installation.
AELVENA recommends that electrical installation, wiring, and connection work be performed by qualified professionals where required.
Customers must not modify, alter, disassemble, or interfere with electrical components of lighting products unless specifically authorized.
AELVENA shall not be responsible, to the extent permitted by applicable law, for damage, loss, or injury caused by:
- Incorrect installation;
- Improper electrical connection;
- Unauthorized modification;
- Improper use;
- Failure to follow installation instructions;
- Use outside the intended purpose of the product.
We reserve the right to modify product descriptions, specifications, pricing, availability, or discontinue products at any time without notice.
We may also limit quantities of products offered to any person, geographic region, or jurisdiction where permitted by applicable law.
SECTION 3 - ORDERS
When you place an order through AELVENA, you are making an offer to purchase the selected products.
Submitting an order does not guarantee acceptance of your order.
Your order will only be accepted after AELVENA confirms acceptance and receives successful payment authorization.
AELVENA reserves the right to review, refuse, modify, or cancel orders where permitted by applicable law, including situations involving:
- Suspected fraud;
- Unauthorized transactions;
- Payment problems;
- Incorrect customer information;
- Product availability issues;
- Pricing or product information errors;
- Abnormal purchasing activity.
If AELVENA does not accept, changes, or cancels an order, we will make reasonable efforts to notify you using the contact information provided during checkout.
Customers should carefully review all order details before submitting an order.
Once an order has entered processing, production, or shipment stages, cancellation requests may not be possible.
Purchases made through AELVENA are subject to return and refund rights solely in accordance with our Return & Refund Policy [LINK].
You represent and warrant that purchases made through our Services are for personal or household use and are not intended for unauthorized resale, redistribution, or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and offers displayed on our Services may change at any time without notice.
The price charged for a product will be the price displayed at the time your order is placed and confirmed.
Unless otherwise stated, displayed prices may not include:
- Taxes;
- Shipping fees;
- Handling charges;
- Customs duties;
- Import fees;
- Other government charges.
International customers are responsible for reviewing applicable import requirements and potential charges in their destination country.
AELVENA may offer promotions or special offers that are subject to additional terms and conditions.
If there is any conflict between promotional terms and these Terms of Service, the promotional terms will apply.
You agree to provide accurate and complete payment, billing, and account information for all purchases made through our Services.
You agree to promptly update information necessary to complete transactions and communicate with you.
You represent and warrant that:
(i) payment information provided by you is accurate and complete;
(ii) you are authorized to use the payment method provided;
(iii) payment transactions will be honored by your payment provider;
(iv) you will pay all charges associated with your purchase, including applicable shipping fees, taxes, and other applicable charges.
SECTION 5 - SHIPPING AND DELIVERY
AELVENA ships products according to the terms and conditions described in our Shipping Policy [LINK].
Our Shipping Policy provides additional information regarding:
- Order processing times;
- Estimated delivery times;
- Available shipping methods;
- Shipping fees;
- International shipping;
- Customs procedures;
- Delivery-related requirements.
All delivery timelines provided by AELVENA are estimates only and are not guaranteed unless expressly stated otherwise.
AELVENA is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Shipping carrier delays;
- Customs inspections or clearance procedures;
- Import requirements;
- Weather conditions;
- Natural disasters;
- Holidays;
- Transportation interruptions;
- Incorrect or incomplete shipping information provided by customers;
- Government actions;
- Other unforeseen circumstances.
Customers are responsible for providing accurate and complete shipping information during checkout.
If a package is delayed, requires additional information, or cannot be delivered due to customer-provided information, AELVENA may contact the customer using the information provided during purchase.
To the extent permitted by applicable law, AELVENA shall not be responsible for delays or failures caused by third-party carriers or circumstances outside our reasonable control.
International customers are responsible for understanding any applicable customs requirements, import regulations, duties, taxes, or fees imposed by their destination country unless otherwise stated by AELVENA.
For complete shipping information, please review our Shipping Policy [LINK].
SECTION 6 - INTELLECTUAL PROPERTY
The Services, including but not limited to all trademarks, brand names, logos, text, graphics, images, product descriptions, photographs, videos, audio, designs, layouts, selections, and arrangements of content, are owned by AELVENA or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to access and use the Services solely for personal and non-commercial purposes.
You may not, without our prior written permission:
- Reproduce;
- Copy;
- Modify;
- Distribute;
- Publish;
- Display publicly;
- Create derivative works;
- Sell;
- Exploit;
- Reverse engineer;
- Use for commercial purposes;
any portion of the Services or its content.
Nothing in these Terms grants you any license or rights to use AELVENA’s trademarks, copyrights, patents, designs, or other intellectual property except as expressly permitted.
AELVENA’s name, logos, product names, service names, designs, and slogans are trademarks or protected property of AELVENA or its licensors.
You may not use AELVENA trademarks without prior written permission.
Shopify’s name, logo, products, services, and related trademarks remain the property of Shopify.
All other trademarks appearing through the Services belong to their respective owners.
All rights not expressly granted under these Terms are reserved by AELVENA.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or features through our Services.
These tools may be provided by third-party providers that AELVENA does not monitor, control, or manage.
You acknowledge and agree that such tools are provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind.
AELVENA shall not be responsible or liable for any issues, damages, losses, or claims arising from your use of optional third-party tools.
Any use of optional tools offered through the Services is entirely at your own discretion and risk.
You should review and approve the applicable terms and conditions of the relevant third-party providers before using such tools.
AELVENA may introduce new features, tools, or resources in the future. Any new features added to the Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links, materials, applications, or features provided by third parties.
Third-party links may direct you to websites or services that are not owned or controlled by AELVENA.
AELVENA is not responsible for examining, evaluating, or verifying the accuracy, content, products, services, policies, or practices of third-party websites.
If you access third-party websites through our Services, you do so at your own risk.
AELVENA shall not be responsible for any damages, losses, or issues arising from your access to or use of third-party websites, products, services, or content.
Before engaging in transactions with third parties, you should carefully review their terms, conditions, and privacy policies.
Complaints, questions, or concerns regarding third-party products or services should be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
AELVENA is powered by Shopify, which enables us to provide the Services to you.
However, any purchases, transactions, or sales completed through our online store are made directly between you and AELVENA.
By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and AELVENA, including but not limited to:
- Product sales;
- Product quality;
- Product defects;
- Delivery issues;
- Returns;
- Refunds;
- Customer service matters;
- Any injury, damage, or loss resulting from products purchased through AELVENA.
You expressly release Shopify and its affiliates from any claims, damages, liabilities, or disputes arising from or related to purchases, transactions, or interactions between you and AELVENA.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is handled according to our Privacy Policy [LINK].
By using our Services, you acknowledge that you have reviewed and understood our Privacy Policy.
Because our Services are hosted through Shopify, certain personal information may also be collected and processed by Shopify according to Shopify’s Privacy Policy.
Information submitted through our Services may be transmitted to and processed by Shopify and third-party service providers located in different countries in order to provide, maintain, and improve our Services.
Personal information may be used for purposes including:
- Processing orders;
- Completing payments;
- Arranging shipping;
- Providing customer support;
- Improving our products and Services;
- Preventing fraud;
- Communicating with customers;
- Complying with legal obligations.
For more information about how AELVENA collects, uses, and protects personal information, please review our Privacy Policy [LINK].
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise provide AELVENA with comments, reviews, suggestions, ideas, proposals, photographs, testimonials, or other content (“Feedback”), you grant AELVENA a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, publish, distribute, display, and promote such Feedback for legitimate business purposes.
You represent and warrant that:
(i) you own or have obtained all necessary rights to provide such Feedback;
(ii) your Feedback does not violate any third-party rights;
(iii) your Feedback complies with these Terms and applicable laws.
AELVENA may use Feedback to:
- Improve products and services;
- Operate the website;
- Provide customer experiences;
- Promote AELVENA products;
- Create marketing materials where permitted.
AELVENA is not obligated to:
- Maintain Feedback as confidential;
- Provide compensation for Feedback;
- Respond to submitted Feedback.
AELVENA reserves the right, but has no obligation, to monitor, edit, remove, or refuse Feedback that we reasonably determine is:
- Illegal;
- Offensive;
- Abusive;
- Threatening;
- Defamatory;
- Misleading;
- Infringing;
- Otherwise inappropriate.
You agree that your Feedback will not contain:
- False information;
- Harmful software;
- Viruses;
- Spam;
- Unauthorized personal information;
- Content violating intellectual property rights.
You are solely responsible for the Feedback you submit.
AELVENA assumes no responsibility or liability for Feedback submitted by customers or third parties.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information contained on our Services may include errors, inaccuracies, or omissions relating to:
- Product descriptions;
- Pricing;
- Promotions;
- Offers;
- Product availability;
- Shipping charges;
- Delivery estimates;
- Other information.
AELVENA reserves the right to correct errors, update information, modify details, or cancel orders if any information is inaccurate, including after an order has been submitted.
We are not obligated to update, modify, or clarify information except as required by applicable law.
No specific update or refresh date applied to the Services should be interpreted as indicating that all information has been modified or updated.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes and in accordance with these Terms of Service.
You agree that you will not use or access the Services, directly or indirectly, for any unlawful, fraudulent, harmful, or unauthorized purpose.
Prohibited activities include, but are not limited to:
(a) Using the Services for any unlawful purpose or in violation of applicable laws, regulations, rules, or ordinances;
(b) Attempting to infringe upon or violate the intellectual property rights, privacy rights, or other rights of AELVENA or any third party;
(c) Harassing, abusing, threatening, defaming, intimidating, or harming AELVENA, Shopify, their employees, partners, service providers, or other users;
(d) Providing false, inaccurate, misleading, or fraudulent information;
(e) Uploading, transmitting, or distributing any content that violates these Terms of Service or applicable laws;
(f) Sending unsolicited advertising, promotional materials, spam, chain letters, or other unauthorized communications;
(g) Impersonating another person, business, or organization;
(h) Engaging in any activity that restricts, interferes with, or negatively affects the use and enjoyment of the Services by AELVENA, Shopify, or other users;
(i) Engaging in any conduct that may expose AELVENA, Shopify, or users of the Services to legal liability.
In addition, you agree not to:
(a) Upload or transmit viruses, malware, harmful code, or any other technology that may interfere with the operation or security of the Services;
(b) Copy, reproduce, duplicate, extract, resell, or exploit any part of the Services without authorization;
(c) Collect, track, store, or misuse personal information of other users;
(d) Use phishing, pharming, scraping, data mining, or similar unauthorized methods;
(e) Use robots, spiders, crawlers, automated tools, artificial intelligence agents, or similar technologies to access, collect, monitor, or extract information from the Services without permission;
(f) Attempt to bypass, disable, interfere with, or circumvent security features, access restrictions, or technical protections used by AELVENA or Shopify.
AELVENA reserves the right to suspend, restrict, disable, or terminate access to the Services where permitted by applicable law if we determine that a user has violated these Terms of Service.
SECTION 14 - AGENTS
This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with the Services.
An “Agent” means any software, service, or automated system that performs actions on behalf of, or under the instruction of, a person or entity and that may operate with limited direct human supervision.
Agents may not access, use, or interact with the Services unless they:
- Clearly identify themselves as an Agent;
- Operate in accordance with these Terms;
- Comply with applicable technical requirements.
Agents must:
(i) Identify themselves in HTTP/HTTPS requests by including an appropriate user agent identification indicating that the request originates from an Agent;
(ii) Not hide, disguise, or misrepresent automated access as human activity;
(iii) Provide truthful responses when asked whether interactions are performed by a human or automated system;
(iv) Not bypass, avoid, or interfere with measures designed to limit or control automated access.
AELVENA reserves the right to restrict, limit, or block access by Agents where permitted by applicable law.
SECTION 15 - TERMINATION
AELVENA may terminate or restrict your access to the Services, or any portion thereof, where permitted by applicable law, if we reasonably determine that you have violated these Terms of Service, engaged in fraudulent activity, abused the Services, or created risks to AELVENA, Shopify, or other users.
Termination does not affect any rights or obligations that arose before termination.
You remain responsible for all amounts owed to AELVENA up to and including the effective date of termination.
The following sections shall survive termination where applicable:
- Intellectual Property;
- Feedback;
- Disclaimer of Warranties;
- Limitation of Liability;
- Indemnification;
- Severability;
- Waiver;
- Entire Agreement;
- Assignment;
- Governing Law;
- Privacy Policy;
- Any other provisions that by their nature should continue after termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information and materials provided through the Services are made available for general information purposes only.
While AELVENA makes reasonable efforts to provide accurate and reliable information, we do not warrant that all information provided through the Services will always be complete, accurate, current, or error-free.
Your reliance on information provided through the Services is at your own discretion and risk.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
THIS INCLUDES, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS RELATING TO:
- MERCHANTABILITY;
- FITNESS FOR A PARTICULAR PURPOSE;
- DURABILITY;
- TITLE;
- NON-INFRINGEMENT.
AELVENA DOES NOT GUARANTEE THAT:
- The Services will always be uninterrupted;
- The Services will always be secure;
- The Services will be error-free;
- Product information will always be free from inaccuracies;
- Results obtained from using the Services will meet your expectations.
Some jurisdictions do not allow certain warranty limitations or exclusions.
Therefore, some of the above limitations may not apply to you.
Nothing in these Terms excludes or limits mandatory consumer rights that cannot legally be excluded under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AELVENA, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
This includes, without limitation:
- Loss of profits;
- Loss of revenue;
- Loss of data;
- Business interruption;
- Replacement costs;
- Similar damages.
Such limitations apply regardless of the legal theory involved, including contract, negligence, strict liability, or otherwise.
AELVENA shall not be responsible for losses caused by circumstances beyond our reasonable control, including but not limited to:
- Third-party shipping delays;
- Improper product installation;
- Unauthorized product modification;
- Improper use of products;
- Failure to follow product instructions.
Nothing in these Terms limits any liability that cannot legally be limited under applicable law or affects mandatory consumer protection rights.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless AELVENA, Shopify, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, losses, and expenses arising from:
(1) Your violation of these Terms of Service;
(2) Your violation of applicable laws or third-party rights;
(3) Your misuse of the Services;
(4) Your unauthorized use of products or content.
AELVENA will provide reasonable notice of any applicable claim.
AELVENA may participate in the defense of any claim where appropriate.
You agree to cooperate reasonably in defending against such claims.
Nothing in this section requires you to assume obligations that are prohibited by applicable consumer protection laws.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.
The invalid or unenforceable portion shall be separated from these Terms without affecting the validity of the remaining provisions.
All other provisions shall remain in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of AELVENA to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by AELVENA regarding the Services, constitute the entire agreement between you and AELVENA concerning your use of the Services.
These Terms replace any prior agreements, communications, or understandings, whether written or oral, relating to the Services.
Any ambiguity in interpreting these Terms shall not automatically be interpreted against AELVENA solely because AELVENA prepared these Terms.
SECTION 21 - ASSIGNMENT
You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms of Service without prior written consent from AELVENA.
Any unauthorized assignment or transfer shall be void.
AELVENA may assign, transfer, or delegate its rights and obligations under these Terms without requiring your consent where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which AELVENA provides Services shall be governed by and interpreted in accordance with applicable laws and regulations.
Nothing in these Terms affects your rights under mandatory consumer protection laws applicable in your location.
If applicable laws provide consumers with rights that cannot be waived or restricted by agreement, those rights remain unaffected.
SECTION 23 - HEADINGS
The headings used in these Terms of Service are included for convenience only and shall not limit, interpret, or otherwise affect the meaning of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You may review the most current version of these Terms of Service at any time on this page.
AELVENA reserves the right to update, modify, or replace any part of these Terms of Service by posting updates on our website.
It is your responsibility to review this page periodically for changes.
Any material changes will become effective on the date specified in the updated Terms or as otherwise required by applicable law.
Your continued access to or use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service should be sent to:
AELVENA
Email:
aelvena8@gmail.com
Phone:
+86 18685275710
Business Address:
Sansha Jiehui 14th Street No.1, 2nd Floor
Henglan Town
Zhongshan City, Guangdong Province
528478
China
© 2026 AELVENA. All Rights Reserved.