Warranty Policy

Warranty Policy

Last Updated: August 24, 2026

AELVENA is committed to providing high-quality lighting products and reliable customer support.

Each AELVENA product is carefully inspected before shipment to ensure it meets our quality standards. This Warranty Policy explains the warranty coverage, warranty period, exclusions, and claim procedures for products purchased directly from AELVENA.

1. Limited Warranty Period

Unless otherwise stated on the applicable product page, AELVENA provides a:

2-Year Limited Warranty

The warranty period begins from the date the product is delivered to the original purchaser.

Warranty coverage includes:

Lighting Fixtures

Warranty Period:
2 years from the delivery date

LED Components, Drivers, and Electrical Parts

Warranty Period:
2 years from the delivery date

This warranty applies only to the original purchaser and products purchased directly from AELVENA.

2. Warranty Coverage

AELVENA’s limited warranty covers verified manufacturing defects in materials or workmanship that occur under normal use conditions.

Covered issues may include:

  • Manufacturing defects affecting product functionality;
  • Defects in materials or craftsmanship;
  • Electrical component failures caused by manufacturing defects;
  • LED component failures caused by product defects;
  • Structural defects affecting normal product use.

If a product issue is confirmed to be covered under this warranty, AELVENA will provide an appropriate solution based on the specific situation, including:

  • Replacement parts;
  • Replacement electrical components;
  • Repair assistance;
  • Replacement of defective products or components;
  • Other reasonable solutions.

3. Warranty Exclusions

This warranty does not cover damage, defects, or failures caused by:

  • Incorrect installation, wiring, or electrical connection;
  • Installation performed by unqualified personnel;
  • Improper use, misuse, accidents, or negligence;
  • Unauthorized modifications, repairs, or alterations;
  • Damage caused by power surges, unstable voltage, or external electrical issues;
  • Damage caused by water, fire, natural disasters, or other external factors;
  • Normal wear and tear;
  • Damage caused during relocation, transportation, or improper handling after installation;
  • Failure to follow installation, operating, or maintenance instructions;
  • Products purchased from unauthorized sellers.

4. Natural Materials, Handmade Products, and Material Variations

Many AELVENA lighting products are crafted using natural materials and handcrafted processes.

Materials may include:

  • Alabaster;
  • Marble;
  • Travertine;
  • Natural stone;
  • Ceramic;
  • Glass and crystal;
  • Wood;
  • Metal;
  • Fabric and linen;
  • Rattan and natural fibers;
  • Other decorative materials.

Due to the natural characteristics of these materials and handcrafted production methods, reasonable variations may occur.

These variations may include:

  • Natural color differences;
  • Unique stone veining;
  • Variations in texture;
  • Mineral patterns;
  • Small natural pores;
  • Ceramic glaze variations;
  • Wood grain differences;
  • Handmade surface details.

These characteristics are considered normal features of natural materials and craftsmanship.

They are not considered manufacturing defects and do not affect:

  • Product functionality;
  • Safety performance;
  • Normal use;
  • Product lifespan.

5. Natural Material Variations and Warranty Rights

Natural material variations do not remove or limit warranty protection for genuine product quality issues.

If a product has a confirmed:

  • Manufacturing defect;
  • Functional failure;
  • Electrical failure caused by product defects;
  • Shipping damage;
  • Incorrect product shipment by AELVENA;

customers may contact AELVENA for warranty assistance.

AELVENA will review each case individually and provide an appropriate solution according to the circumstances.

6. Customer Responsibilities

To maintain product quality and safety, customers should:

  • Follow installation instructions;
  • Use the product according to the recommended environment;
  • Use appropriate bulbs and electrical specifications;
  • Perform regular cleaning and maintenance according to AELVENA care instructions;
  • Avoid unauthorized repairs or modifications.

Damage caused by improper installation, misuse, accidents, or unauthorized modifications may not be covered under this warranty.

7. Warranty Claim Process

To request warranty service, customers must contact AELVENA Customer Support and provide:

  • Order number;
  • Customer name;
  • Product name;
  • Description of the issue;
  • Photos or videos showing the problem;
  • Photos of packaging if the issue involves shipping damage;
  • Installation photos when applicable;
  • Electrical connection information when applicable.

Additional information may be requested to help evaluate the warranty claim.

Please contact:

Email:
aelvena8@gmail.com

8. Warranty Review and Resolution

After receiving a warranty request, AELVENA will review the information provided and determine whether the issue qualifies for warranty coverage.

Customers may be asked to provide:

  • Additional photos or videos;
  • Installation details;
  • Product usage information;
  • Other relevant information.

After evaluation, AELVENA may provide one of the following solutions:

  • Replacement parts;
  • Replacement electrical components;
  • Repair instructions or technical assistance;
  • Replacement of defective products or components;
  • Another reasonable solution depending on the circumstances.

AELVENA reserves the right to determine the most appropriate resolution based on:

  • The nature of the issue;
  • Product condition;
  • Availability of replacement components;
  • Product availability.

9. Warranty Shipping Responsibility

For confirmed manufacturing defects, shipping damage, or incorrect products shipped by AELVENA, we will evaluate the situation and provide appropriate assistance.

Customers may be responsible for costs related to warranty requests caused by:

  • Incorrect installation;
  • Improper use;
  • Customer modifications;
  • Issues not covered under this warranty.

Products returned without prior approval from AELVENA may not be accepted.

10. Relationship With Other Policies

This Warranty Policy should be read together with AELVENA’s:

  • Return & Refund Policy;
  • Shipping Policy;
  • Terms of Service;
  • Privacy Policy;
  • Product Care Guide & Material Information.

The Warranty Policy does not replace or limit any mandatory consumer rights provided under applicable laws.

11. Contact Information

If you have questions regarding this Warranty Policy or need warranty assistance, please contact:

AELVENA

Email:

aelvena8@gmail.com

Address:

China Guangdong Province
Zhongshan City
Henglan Town
Sansha Jiehui 14th Street No.1, 2nd Floor
Postal Code: 528478

AELVENA reserves the right to update this Warranty Policy when necessary.

Any updates will be posted on this page with the revised “Last Updated” date.