Duties & Taxes Policy

AELVENA Duties & Taxes Policy V2.0

Last Updated: August 25, 2026

AELVENA Duties & Taxes Policy

AELVENA is committed to providing customers with a transparent, clear, and reliable shopping experience.

This Duties & Taxes Policy explains how customs duties, import taxes, VAT, GST, sales taxes, and other government-imposed charges may apply to orders purchased through the AELVENA website.

Customers are encouraged to review this policy before placing an order.

1. Product Prices & Tax Information

All product prices displayed on the AELVENA website are shown in United States Dollars (USD) unless otherwise stated.

Unless explicitly indicated during checkout:

  • Product prices do not include international customs duties, import taxes, VAT, GST, or other government-imposed charges.
  • Shipping fees do not include customs duties, import taxes, brokerage fees, or customs clearance fees.

Applicable taxes and charges may vary depending on:

  • Shipping destination;
  • Local tax regulations;
  • Order value;
  • Product classification;
  • Import requirements.

Where AELVENA is required to collect applicable taxes, the applicable amount will be displayed during checkout before payment is completed.

2. Sales Tax for United States Orders

For orders shipped within the United States:

AELVENA may collect sales tax where required by applicable state and local tax regulations.

If sales tax applies:

  • The applicable sales tax will be automatically calculated during checkout.
  • Customers will see the final order total, including applicable taxes, before completing payment.

Sales tax requirements vary depending on the customer's shipping address and applicable regulations.

3. International Customs Duties & Import Taxes

International orders may be subject to additional charges imposed by the destination country's customs authorities, including but not limited to:

  • Customs duties;
  • Import taxes;
  • Value Added Tax (VAT);
  • Goods and Services Tax (GST);
  • Brokerage fees;
  • Customs clearance fees;
  • Other government-imposed charges.

These charges are determined by the destination country's authorities and are outside AELVENA's control.

4. Customer Responsibility for Duties & Taxes

Unless otherwise stated:

Customers are responsible for any applicable:

  • Customs duties;
  • Import taxes;
  • VAT/GST charges;
  • Brokerage fees;
  • Customs clearance fees;
  • Other import-related charges required by the destination country.

Customers should understand their local import regulations before placing an order.

AELVENA does not determine, control, or guarantee the amount of duties or taxes imposed by foreign authorities.

5. Customs Clearance Process

AELVENA works with international shipping partners to provide worldwide delivery services.

Depending on the destination country:

  • Customs clearance procedures may be required before delivery.
  • The carrier or customs authority may contact customers for additional documentation, payment, or information.
  • Customs processing times may vary depending on government procedures.

AELVENA is not responsible for delays caused by:

  • Customs inspections;
  • Customs clearance procedures;
  • Government processing times;
  • Customer failure to provide required documents or payments.

6. Shipping Terms & Duty Collection Method

Unless otherwise stated, AELVENA international shipments are generally provided under DDU (Delivered Duty Unpaid) terms.

Under DDU shipping terms:

  • Import duties;
  • Taxes;
  • Customs fees;

may be collected from the customer by the shipping carrier or customs authority upon arrival in the destination country.

If an order is shipped under DDP (Delivered Duty Paid) terms, applicable duties and taxes will be handled according to the specific shipping arrangement provided at checkout.

The applicable shipping and tax information will be presented according to the available options before order completion.

7. Refused Delivery, Unpaid Duties & Returned Packages

If a customer:

  • Refuses delivery;
  • Does not pay required duties or taxes;
  • Fails to complete customs clearance procedures;

the package may be returned to AELVENA or the shipping carrier.

In such cases:

  • Return shipping costs;
  • Customs charges;
  • Storage fees;
  • Brokerage fees;
  • Other related expenses;

may be deducted from the refund amount.

Any applicable restocking or processing fees will be handled according to AELVENA’s Refund & Return Policy.

These charges do not apply to confirmed cases involving:

  • Product quality issues;
  • Shipping damage;
  • Incorrect items shipped by AELVENA.

8. Regional Tax & Import Information

United States

Orders shipped within the United States may be subject to applicable sales tax depending on the customer's shipping address and local regulations.

Customers are responsible for any applicable taxes required by local authorities.

European Union & United Kingdom

Orders shipped to the European Union or United Kingdom may be subject to:

  • VAT;
  • Import duties;
  • Customs clearance fees;
  • Other local charges.

Customers are responsible for applicable charges unless otherwise stated.

Canada, Australia & Other International Destinations

International shipments may be subject to:

  • Import duties;
  • Local taxes;
  • Customs fees;
  • Other government-imposed charges.

These charges are determined by the destination country's regulations.

9. Changes to Customs & Tax Regulations

Customs duties, tax rates, and import regulations may change without notice.

Because these charges are determined by government authorities, AELVENA cannot guarantee the exact amount of duties or taxes that may apply to a specific order.

Customers should contact their local customs office or tax authority for specific information.

10. Transparency Commitment

AELVENA is committed to providing transparent pricing and a clear purchasing experience.

We do not intentionally hide additional charges.

Any taxes or fees collected by AELVENA will be displayed before completing payment.

Government-imposed duties, taxes, and customs fees are determined by local authorities and may vary depending on the destination country.

11. Contact Information

If you have questions regarding duties, taxes, or customs requirements, please contact AELVENA before placing your order.

AELVENA Customer Support

Email:
aelvena8@gmail.com

Address:

China Guangdong Province
Zhongshan City
Henglan Town
Sansha Jiehui 14th Street No.1, 2nd Floor
Postal Code: 528478

By placing an order through the AELVENA website, customers acknowledge and agree that customs duties, taxes, and import-related charges may apply depending on the destination country and applicable regulations.