Shipping Policy

Last Updated: August 25, 2026

AELVENA is committed to providing customers with a clear, transparent, and reliable shipping experience.

This Shipping Policy explains our production process, shipping methods, estimated delivery times, shipping costs, tracking information, customs responsibilities, and procedures for handling shipping-related issues.

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1. Shipping Origin & Production Information

All AELVENA products are produced and shipped from our manufacturing facility in Asia.

Each lighting product is carefully prepared according to your order requirements. Depending on product availability and specifications, items may be:

• Made-to-order after purchase; or
• Shipped from available factory inventory.

The estimated production time and delivery timeframe are clearly displayed on each product page before customers add products to their shopping cart.

Customized or specially made products requiring additional production time will have their estimated lead time clearly indicated on the applicable product page before purchase.

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2. Order Processing & Production Time

After your order has been successfully placed and payment has been confirmed, AELVENA will begin processing your order.

Standard Products

Production Time:
3–10 business days

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Customized or Specially Made Products

Some customized, personalized, or specially configured lighting products may require additional production time.

The estimated production timeframe will be clearly displayed on the applicable product page before purchase.

For highly complex customized products, production time may take up to:

30 business days

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Business Days

Business days are Monday through Friday, excluding:

• U.S. public holidays;
• Public holidays observed by our production facility.

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3. Shipping Methods & Estimated Delivery Time

Delivery time begins after production has been completed and the order has been shipped.

Estimated delivery times are provided as guidelines and may vary depending on destination country, customs procedures, and carrier operations.

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Standard Shipping (Sea Freight)

Production Time:
3–10 business days

Shipping Time:
Approximately 3–5 weeks

Estimated Total Delivery Time:
Approximately 4–6 weeks after order confirmation

Carrier:
Sea freight shipping, with UPS or FedEx handling last-mile delivery in the destination country.

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Express Shipping (Air Freight)

Production Time:
3–10 business days

Shipping Time:
Approximately 5–10 business days

Estimated Total Delivery Time:
Approximately 1–3 weeks after order confirmation

Carrier:
DHL Express or FedEx International.

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Important Shipping Notice

Express shipping only reduces transportation time.

It does not shorten production time unless otherwise confirmed by AELVENA.

Customized, made-to-order, or specially configured products may require additional production time.

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4. Shipping Rates

Standard shipping is available free of charge to selected destinations, including:

• United States (contiguous 48 states);
• Canada;
• Australia;
• United Kingdom;
• France;
• Germany;
• Hong Kong;
• Macau;
• Taiwan.

Shipping fees for other destinations or special delivery requirements will be calculated based on:

• Product size;
• Product weight;
• Shipping method;
• Delivery location;
• Carrier availability.

Additional charges may apply for:

• Remote areas;
• Oversized shipments;
• Special handling requirements.

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5. Express Shipping Rates

AELVENA provides expedited express shipping options for customers who require faster transportation.

Express shipping fees are calculated according to the order amount.

The following express shipping rates apply to orders up to:

$1,000 USD

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Orders Over $1,000 USD

For express shipping orders exceeding:

$1,000 USD

please contact AELVENA before placing your order for a customized shipping quotation.

The final express shipping cost may vary depending on:

• Product size;
• Product weight;
• Product quantity;
• Destination country;
• Carrier availability;
• Special handling requirements.

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6. Shipping Areas

AELVENA provides international shipping services for lighting products.

We currently ship to customers in many countries and regions, including:

• North America;
• Europe;
• Australia;
• Asia;
• Other supported international destinations.

If your country or region is not available during checkout, please contact AELVENA for assistance.

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7. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow:

24–72 hours

for tracking information to become active after shipment.

For international shipments, tracking updates may occasionally be delayed due to:

• Customs clearance procedures;
• International transportation transfers;
• Carrier system updates;
• Circumstances beyond AELVENA’s control.

Customers may also track international shipments through global tracking platforms such as:

17TRACK

which supports worldwide logistics tracking.

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8. Customs Duties, Taxes & Import Fees

International orders may be subject to additional charges imposed by the destination country's customs authorities, including but not limited to:

• Customs duties;
• Import taxes;
• Value Added Tax (VAT);
• Goods and Services Tax (GST);
• Brokerage fees;
• Customs clearance fees;
• Other government-imposed charges.

These charges are determined by the destination country's authorities and are outside AELVENA's control.

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Product Prices & Tax Information

Unless otherwise stated:

• Product prices displayed on the AELVENA website do not include international customs duties, import taxes, VAT, GST, or other government-imposed charges.
• Shipping fees do not include customs duties, import taxes, brokerage fees, or customs clearance fees.

If AELVENA is required to collect applicable taxes, the applicable amount will be displayed during checkout before payment is completed.

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Customer Responsibility for Import Charges

Customers are responsible for any applicable:

• Customs duties;
• Import taxes;
• VAT/GST charges;
• Brokerage fees;
• Customs clearance fees;
• Other import-related charges required by the destination country.

Customers should review their local import regulations before placing an order.

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Shipping Terms & Duty Collection Method

Unless otherwise stated, AELVENA international shipments are generally provided under:

DDU (Delivered Duty Unpaid) shipping terms.

Under DDU terms:

• Import duties;
• Taxes;
• Customs fees;

may be collected from customers by the shipping carrier or customs authority upon arrival.

If an order is shipped under:

DDP (Delivered Duty Paid) terms,

applicable duties and taxes will be handled according to the specific shipping arrangement provided at checkout.

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Refused Delivery Due to Unpaid Duties or Taxes

If a customer:

• Refuses delivery;
• Does not pay required duties or taxes;
• Fails to complete customs procedures;

the shipment may be returned to AELVENA or the shipping carrier.

Any applicable:

• Return shipping costs;
• Customs charges;
• Storage fees;
• Brokerage fees;
• Related expenses;

may be deducted from the refund amount.

Any applicable restocking or processing fees will be handled according to AELVENA’s Refund & Return Policy.

These charges do not apply to confirmed cases involving:

• Product quality issues;
• Shipping damage;
• Incorrect items shipped by AELVENA.

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9. Shipping Delays

Estimated delivery times are provided as guidelines and are not guaranteed delivery dates.

Delivery may be affected by circumstances beyond AELVENA’s control, including:

• Customs clearance delays;
• Weather conditions;
• Carrier delays;
• Public holidays;
• Peak shopping seasons;
• International transportation disruptions.

If we become aware of a significant delay affecting your order, we will contact you using the email address provided during checkout.

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10. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If your order:

• Arrives damaged during transportation;
• Contains missing components;
• Is the wrong product;
• Does not match your order details;
• Has a confirmed product defect;

please contact AELVENA within:

7 days after delivery

Please provide:

• Order number;
• Photos of the product;
• Photos of outer packaging;
• Shipping label information;
• Photos or videos showing the issue when necessary.

After review, if the issue is confirmed to be caused by AELVENA or shipping damage, we may provide:

• Replacement parts;
• Product replacement;
• Repair;
• Refund;
• Another appropriate solution.

Confirmed product defects, shipping damage, incorrect shipments, or AELVENA fulfillment errors will be handled according to our Refund & Return Policy.

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11. Incorrect Shipping Address & Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

AELVENA is not responsible for delays, failed deliveries, returned shipments, or additional costs caused by:

• Incorrect shipping address;
• Missing address information;
• Customer refusal of delivery;
• Failure to receive the package;
• Failure to complete customs procedures.

If a shipment needs to be resent due to customer-related reasons, additional shipping charges may apply.

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12. Multiple Item Orders

For orders containing multiple products, items may be shipped separately depending on:

• Production schedules;
• Product availability;
• Shipping arrangements.

Customers may receive multiple tracking numbers for the same order.

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13. Packaging & Quality Inspection

Before shipment, every AELVENA product undergoes quality inspection and protective packaging procedures.

All lighting products are carefully packaged to reduce the risk of damage during international transportation.

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14. Order Changes Before Shipment

If you need to update your shipping address or modify order information, please contact AELVENA as soon as possible.

Requests received after:

• Production has started; or
• The order has been shipped;

may not be possible.

Once an order has entered production or shipping, changes may no longer be available.

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15. Contact Information

If you have any questions regarding shipping, please contact:

AELVENA Customer Support

Email:
aelvena8@gmail.com

Address:

China Guangdong Province
Zhongshan City
Henglan Town
Sansha Jiehui 14th Street No.1, 2nd Floor
Postal Code: 528478

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By placing an order with AELVENA, you acknowledge and agree to the shipping terms described in this policy.

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