Product Care Guide & Material Information

Product Care Guide & Material Information

Last Updated: August 24, 2026

1. About This Care Guide

At AELVENA, we believe lighting is more than illumination. It is a combination of design, craftsmanship, materials, and timeless aesthetics.

Each lighting fixture is carefully designed and produced using selected materials, including natural stone, glass, ceramic, metal, wood, fabric, and other decorative materials.

Because many AELVENA products incorporate natural materials and handcrafted techniques, each piece may have unique characteristics.

Proper care and maintenance will help preserve the beauty, performance, and longevity of your AELVENA lighting products.

This Product Care Guide & Material Information provides recommended cleaning methods, maintenance instructions, and important material information.

2. Product Material Information

AELVENA lighting collections may include:

Glass & Crystal

Ceramic

Alabaster

Marble

Travertine

Metal

Wood

Fabric & Linen

Rattan & Natural Fiber

Paper Shades

Each material has unique characteristics, textures, finishes, and maintenance requirements.

Understanding these properties allows you to properly care for your product and appreciate the natural beauty of each individual piece.

3. Natural Material Characteristics & Variation Notice

Many AELVENA products are made using natural materials and handcrafted processes.

Natural materials are formed through unique geological or organic processes, while handcrafted production methods create individual variations.

Therefore, slight differences may occur between products.

These variations may include:

  • Natural color differences;
  • Unique stone patterns;
  • Mineral veins;
  • Natural pores;
  • Surface texture variations;
  • Ceramic glaze variations;
  • Wood grain differences;
  • Handmade craftsmanship details;
  • Small air bubbles in handcrafted blown glass;
  • Slight glass thickness variations;
  • Natural glass flow marks;
  • Minor surface variations caused by handmade production.

Handcrafted Glass Characteristics

For handmade blown glass products, small bubbles, slight thickness differences, and subtle surface variations may naturally occur during the glass-making process.

These characteristics are considered part of the handcrafted nature of the product and contribute to its unique appearance.

They are not considered manufacturing defects.

These characteristics:

  • Do not affect product functionality;
  • Do not affect safety performance;
  • Do not affect normal use;
  • Do not reduce product lifespan.

Each AELVENA lighting fixture carries its own unique character.

4. General Cleaning Instructions

Before cleaning:

  • Turn off power supply;
  • Allow fixture to cool completely;
  • Do not clean while the product is operating.

Recommended tools:

  • Microfiber cloth;
  • Soft cotton cloth;
  • Soft brush;
  • Dry cleaning tools.

Avoid:

  • Abrasive cleaners;
  • Bleach;
  • Acidic cleaners;
  • Strong chemicals;
  • Hard brushes;
  • Rough materials.

Always clean gently to protect surface finishes.

5. Glass & Crystal Care

Glass and crystal lighting products require careful handling.

Recommended:

  • Clean with a soft lint-free cloth;
  • Remove fingerprints regularly;
  • Use mild glass cleaner when necessary;
  • Apply cleaner to the cloth instead of directly spraying the fixture.

Avoid:

  • Strong impact;
  • Excessive pressure;
  • Abrasive materials.

6. Ceramic Care

Ceramic products may feature:

  • Handmade surfaces;
  • Unique glaze finishes;
  • Natural color variations.

Recommended:

  • Use a soft dry cloth;
  • Clean stains with a slightly damp cloth;
  • Dry immediately after cleaning.

Avoid:

  • Strong chemicals;
  • Abrasive cleaning tools;
  • Impact damage.

7. Alabaster Lamps Care

Alabaster is a natural translucent stone valued for its soft glow.

Natural characteristics:

  • Different transparency levels;
  • Natural veins;
  • Color variations;
  • Unique stone patterns.

Care:

  • Use soft dry cloth;
  • Avoid prolonged moisture;
  • Avoid sudden temperature changes.

Avoid:

  • Acidic cleaners;
  • Excessive water;
  • Harsh chemicals.

8. Marble Lamps Care

Marble is a natural stone with unique mineral structures.

Care:

  • Clean with soft cloth;
  • Remove spills promptly;
  • Use neutral cleaners.

Avoid:

  • Vinegar;
  • Lemon-based cleaners;
  • Acidic products;
  • Abrasive cleaners.

9. Travertine Lamps Care

Travertine features natural pores and organic textures.

Care:

  • Remove dust regularly;
  • Use soft brush for textured areas;
  • Keep surface dry.

Avoid:

  • Water soaking;
  • Long-term humidity;
  • Acidic cleaners.

10. Metal & Iron Finish Care

Applicable Materials:

  • Brass
  • Stainless Steel
  • Aluminum
  • Iron
  • Gold Finish
  • Other decorative metal finishes

Metal materials may feature different surface treatments, including polished finishes, brushed finishes, painted finishes, antique finishes, or handcrafted textures.

Due to the nature of metal materials and finishing techniques, slight variations may occur.

These may include:

  • Minor color differences;
  • Handcrafted surface textures;
  • Subtle processing marks;
  • Slight finish variations;
  • Natural oxidation effects on certain metal finishes;
  • Small variations caused by handcrafted production.

These characteristics are part of the material and design process and are not considered manufacturing defects.

Recommended Care:

  • Use a soft dry cloth for regular cleaning;
  • Remove fingerprints and dust regularly;
  • Keep metal surfaces dry;
  • Clean gently without applying excessive pressure.

Avoid:

  • Abrasive cleaners;
  • Steel wool or rough materials;
  • Corrosive chemicals;
  • Acidic cleaning products;
  • Excessive moisture exposure.

Iron Lighting Characteristics

Iron lighting products may feature:

  • Handcrafted textures;
  • Hammered surface details;
  • Welding marks;
  • Antique or aged finishes;
  • Slight surface variations.

These details are intentional characteristics of handcrafted iron products and contribute to their unique appearance.

11. Wood Care

Applicable Products:

  • Wooden Lamps
  • Wood Decorative Lighting

Wood is a natural material with unique grain patterns, textures, and color variations.

Each piece of wood has its own natural characteristics.

Recommended Care:

  • Remove dust with a soft dry cloth;
  • Keep away from excessive moisture;
  • Maintain a stable indoor environment;
  • Avoid prolonged direct sunlight exposure.

Avoid:

  • Water soaking;
  • Excessive humidity;
  • Strong chemical cleaners;
  • Abrasive materials.

12. Fabric & Linen Shade Care

Applicable Products:

  • Fabric Lampshades
  • Linen Lampshades
  • Textile Lighting

Fabric and linen materials create a soft and elegant lighting effect but require gentle maintenance.

Recommended Care:

  • Remove dust regularly using a soft brush;
  • Use a low-power vacuum cleaner if necessary;
  • Handle carefully to maintain the original shape of the shade.

Avoid:

  • Washing with water;
  • Bleaching;
  • Strong rubbing;
  • Excessive moisture;
  • Sharp objects that may damage the fabric surface.

13. Rattan & Natural Fiber Care

Applicable Products:

  • Rattan Lamps
  • Bamboo Lamps
  • Natural Fiber Lighting

Natural fiber materials provide warm textures and organic aesthetics.

Due to their handcrafted weaving process, slight variations in shape, texture, and color may occur.

Recommended Care:

  • Remove dust regularly;
  • Use a soft brush for detailed areas;
  • Keep in a dry and well-ventilated environment.

Avoid:

  • Water soaking;
  • High humidity environments;
  • Long-term direct sunlight exposure;
  • Excessive pressure on woven structures.

14. Paper Shade Care

Applicable Products:

  • Paper Lampshades
  • Decorative Paper Lighting

Paper shades are delicate decorative elements requiring careful handling.

Recommended Care:

  • Remove dust gently with a soft brush;
  • Handle carefully during installation and cleaning;
  • Keep away from moisture.

Avoid:

  • Water cleaning;
  • High humidity environments;
  • Folding, bending, or pressing the shade;
  • Strong cleaning products.

15. Electrical Components & Bulb Maintenance

Proper electrical maintenance helps ensure safe and reliable operation.

Recommended:

  • Use bulbs compatible with the product specifications;
  • Do not exceed the maximum recommended wattage;
  • Replace bulbs only after turning off the power;
  • Check electrical connections periodically;
  • Use appropriate voltage according to your region.

Avoid:

  • Modifying electrical components without professional assistance;
  • Using incompatible bulbs;
  • Operating damaged electrical components;
  • Installing products in unsuitable environments.

16. Installation & Safety Recommendations

Proper installation is essential for product safety and performance.

Recommended:

  • Follow the installation instructions provided with the product;
  • Ensure electrical connections are completed correctly;
  • Use qualified electricians when required;
  • Confirm that ceiling structures can support the fixture weight;
  • Check all mounting components before use.

Special Recommendation for Stone Lighting:

For large or heavy natural stone lighting products, including:

  • Alabaster lamps;
  • Marble lamps;
  • Travertine lamps;

professional installation is strongly recommended.

Natural stone products may be heavier than standard lighting fixtures and require proper handling during installation.

17. Environmental Recommendations

To maintain product performance and appearance, consider the installation environment.

Indoor Use:

AELVENA lighting products are generally designed for indoor residential and commercial environments unless otherwise specified.

Humidity:

Avoid installing materials sensitive to moisture in areas with excessive humidity unless the product is specifically designed for such environments.

Sensitive materials may include:

  • Natural wood;
  • Paper shades;
  • Fabric shades;
  • Rattan and natural fibers.

Outdoor Installation:

Only products specifically marked as suitable for outdoor use should be installed outdoors.

Always check the product specifications before outdoor installation.

18. Storage & Handling Instructions

If a product needs to be stored before installation:

Recommended:

  • Keep the product in its original packaging;
  • Store in a dry and clean environment;
  • Avoid stacking heavy objects on the product;
  • Handle fragile components carefully.

Natural Stone Products:

When handling:

  • Avoid dropping or strong impact;
  • Lift carefully according to product weight;
  • Request assistance when moving large stone components.

19. Long-Term Maintenance Recommendations

To maintain the beauty and performance of your AELVENA lighting fixture:

  • Clean regularly to prevent dust accumulation;
  • Follow material-specific care instructions;
  • Inspect electrical components periodically;
  • Avoid harsh environmental conditions;
  • Handle handcrafted and natural materials carefully;
  • Contact AELVENA if abnormal performance occurs.

20. Relationship With Warranty Policy

Proper care and maintenance help protect your AELVENA lighting product.

Damage caused by:

  • Incorrect installation;
  • Improper use;
  • Unauthorized modification;
  • Failure to follow installation or care instructions;
  • External environmental factors;

may not be covered under AELVENA’s Warranty Policy.

Natural variations in materials, including:

  • Color differences;
  • Stone patterns;
  • Mineral veins;
  • Wood grain;
  • Glass bubbles from handcrafted production;
  • Handmade surface details;
  • Metal finish variations;

are considered normal characteristics of natural materials and craftsmanship.

They are not manufacturing defects.

However, confirmed product quality issues, including:

  • Manufacturing defects;
  • Functional failures;
  • Electrical defects caused by product issues;
  • Shipping damage;
  • Incorrect products shipped by AELVENA;

will be reviewed according to AELVENA Warranty Policy.

21. Customer Support

If you have questions regarding:

  • Product care;
  • Material characteristics;
  • Installation;
  • Maintenance;

please contact AELVENA Customer Support.

AELVENA

Email:

aelvena8@gmail.com

Address:

China Guangdong Province
Zhongshan City
Henglan Town
Sansha Jiehui 14th Street No.1, 2nd Floor
Postal Code: 528478

AELVENA reserves the right to update this Product Care Guide & Material Information when necessary.

Any updates will be posted on this page with the revised “Last Updated” date.