Track Your Order
Shipping · Tracking · Delivery Information
Thank you for choosing AELVENA.
We understand that waiting for your lighting fixture is an important part of your shopping experience. This page provides complete information about your order status, shipment tracking, delivery process, and frequently asked tracking questions.
From production preparation to final delivery, AELVENA is committed to providing a transparent and reliable international shipping experience.
Track Your Shipment
You can check your order status using your tracking number.
Please enter your tracking information below:
Track Your Order →
Global Tracking Service
To provide a convenient and transparent tracking experience, AELVENA recommends using 17TRACK, a global logistics tracking platform, to check your shipment status.
17TRACK supports tracking from more than 3,400 global carriers and 190+ airlines worldwide, allowing customers to track international shipments from multiple logistics providers in one place.
How to Use 17TRACK
- Click the tracking button below to visit the 17TRACK tracking page.
- Enter the tracking number provided by AELVENA.
- Click "Track" to view the latest shipment updates.
Track Shipment via 17TRACK →
Where Can I Find My Tracking Number?
Your tracking number will be provided after your order has been shipped.
The tracking information will be sent to the email address used during checkout.
Please check:
- Shipping Confirmation Email
- Order Update Email
If you cannot find your tracking information, please contact AELVENA customer support.
Your Order Journey
Every AELVENA lighting fixture goes through several carefully managed stages before arriving at your home.
Step 1 — Order Confirmation
After your order is successfully placed and payment is confirmed, our team reviews your order details and begins preparing your lighting fixture.
Step 2 — Production & Quality Inspection
Many AELVENA lighting products are carefully crafted and inspected before shipment.
Our quality inspection includes:
- Product appearance
- Material quality
- Electrical components
- Installation accessories
- Packaging protection
Step 3 — Professional Packaging
Because many of our products include delicate materials such as glass, crystal, alabaster, marble, and natural stone, each fixture receives protective packaging before shipment.
Depending on the product size and material, reinforced packaging or customized wooden crates may be used.
Step 4 — International Transportation
After preparation, your order will be shipped using the selected shipping method.
Your shipment may include:
- International transportation
- Customs processing
- Local carrier delivery
- Final delivery to your address
Shipping Methods
AELVENA provides two international shipping options.
Standard Shipping (Sea Freight)
Recommended for most lighting fixtures.
Production Time
3–10 business days
Shipping Time
Approximately 3–5 weeks
Estimated Total Delivery Time
Approximately 4–6 weeks after order confirmation
Carrier
Sea freight shipping, with UPS or FedEx handling last-mile delivery in the destination country.
Express Shipping (Air Freight)
Recommended for customers who need faster delivery.
Production Time
3–10 business days
Shipping Time
Approximately 5–10 business days
Estimated Total Delivery Time
Approximately 1–3 weeks after order confirmation
Carrier
DHL Express or FedEx International
Why Is My Tracking Information Not Updating?
For international shipments, tracking information may not update immediately.
This is normal and does not necessarily indicate a problem with your order.
Common reasons include:
1. Recently Shipped
It may take 24–72 hours for the carrier system to display the first tracking update.
2. Sea Freight Transportation
Ocean freight shipments usually have fewer tracking updates during international transit.
More detailed tracking information may appear after the shipment reaches the destination country.
3. Customs Processing
Customs clearance time varies by country and is controlled by local authorities.
Large & Oversized Lighting Fixtures
Large chandeliers, linear lights, and oversized lighting fixtures require additional protection during transportation.
AELVENA uses:
- Reinforced packaging
- Protective materials
- Customized wooden crates when necessary
These methods help protect delicate materials including:
- Glass
- Crystal
- Alabaster
- Marble
- Natural stone
Delivery Address Requirements
Please ensure your shipping address is complete and accurate before completing your order.
We recommend avoiding:
- PO Box addresses
- Incomplete addresses
- Temporary addresses
Incorrect address information may result in delivery delays or additional shipping charges.
If You Cannot Find Your Tracking Information
Please contact AELVENA Customer Support and provide:
- Order number
- Customer name
- Email address used during checkout
Our team will check your order status and provide assistance.
If Your Order Arrives Damaged
If your package arrives damaged, please contact us within 7 days after delivery.
Please provide:
- Order number
- Photos of the outer packaging
- Photos of the damaged product
Our team will review your case and provide an appropriate solution according to our Return & Warranty policies.
Contact AELVENA Support
Email:
Response Time:
Within 24–48 business hours
AELVENA
Crafted Lighting · Thoughtfully Delivered