Privacy Policy

Last Updated: August 17, 2026

Privacy Policy

AELVENA (“AELVENA”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, purchase from, or communicate with us through our Services.

AELVENA uses Shopify as our ecommerce platform provider. Shopify helps us provide our online store, payment processing, order management, and other ecommerce services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Services.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

The types of personal information we collect depend on how you interact with our Services, where you live, and applicable legal requirements.

We may collect the following categories of personal information:

1.1 Information You Provide Directly to Us

When you use our Services, you may provide us with personal information including:

Contact Information

Including:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address.

Order Information

Including:

• Products purchased;
• Order details;
• Payment confirmation;
• Shipping information;
• Return or exchange information;
• Transaction history.

Account Information

If you create an account, we may collect:

• Username;
• Password;
• Security questions;
• Account preferences;
• Saved addresses.

Customer Support Information

When you contact us, we may collect information you provide, including:

• Messages;
• Product inquiries;
• Project requirements;
• Feedback;
• Communication history.

1.2 Information Automatically Collected

When you visit or interact with our website, we may automatically collect certain information through cookies, pixels, tags, and similar technologies.

This information may include:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Network information;
• Website activity;
• Pages viewed;
• Products viewed;
• Shopping behavior;
• Referral sources.

This information helps us:

• Improve website performance;
• Understand customer behavior;
• Provide personalized experiences;
• Improve marketing effectiveness.

1.3 Information Obtained From Third Parties

We may receive information from third parties, including:

• Shopify and Shopify-related services;
• Payment processors;
• Shipping providers;
• Analytics providers;
• Advertising platforms;
• Marketing partners;
• Customer service providers.

Examples include:

Payment Providers

Payment processors may collect information necessary to process transactions, including:

• Credit card information;
• Debit card information;
• Banking information;
• Billing information;
• Payment verification details.

Payment providers process your information according to their own privacy policies.

AELVENA does not store complete payment card numbers on our servers.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

2.1 Providing Products and Services

We use your information to:

• Process orders;
• Complete payments;
• Arrange shipping;
• Provide order updates;
• Handle returns and exchanges;
• Manage customer accounts;
• Provide customer support.

2.2 Marketing and Advertising

We may use your information for marketing purposes, including:

• Sending promotional emails;
• Sending product updates;
• Providing personalized recommendations;
• Showing advertisements;
• Measuring advertising performance.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

2.3 Analytics and Website Improvement

We use analytics technologies to understand:

• How visitors use our website;
• Which products customers view;
• Website performance;
• Customer shopping patterns.

This helps us improve:

• Website design;
• Product selection;
• Customer experience.

2.4 Security and Fraud Prevention

We may use your information to:

• Verify accounts;
• Detect suspicious activity;
• Prevent fraud;
• Protect customers;
• Maintain website security.

2.5 Communication

We may use your information to:

• Respond to inquiries;
• Provide customer service;
• Send important order notifications;
• Maintain business communication.

3. Cookies and Similar Technologies

Like many online businesses, AELVENA uses cookies and similar tracking technologies to operate, improve, and personalize our website and services.

Cookies are small data files stored on your device when you visit a website. They allow websites to remember your preferences, understand how visitors interact with websites, and provide improved experiences.

For information about Shopify-related cookies, please visit:

Shopify Cookie Policy:
https://www.shopify.com/legal/cookies

3.1 How We Use Cookies

We may use cookies for the following purposes:

Essential Cookies

These cookies are necessary for our website to function properly, including:

• Shopping cart functionality;
• Checkout processing;
• Account login;
• Website security;
• Fraud prevention.

Preference Cookies

These cookies help us remember:

• Language preferences;
• Region settings;
• Shopping preferences;
• Previously viewed products.

Analytics Cookies

These cookies help us understand:

• Website traffic;
• Visitor behavior;
• Product performance;
• Website improvements.

Advertising Cookies

These cookies may be used to:

• Measure advertising performance;
• Provide relevant product advertisements;
• Understand customer interests;
• Improve marketing campaigns.

3.2 Managing Cookies

Most web browsers automatically accept cookies.

You may change your browser settings to:

• Delete cookies;
• Block cookies;
• Receive notifications before cookies are stored.

Please note that disabling cookies may affect certain website functions, including:

• Shopping cart features;
• Checkout experience;
• Personalized recommendations.

Blocking cookies may not completely prevent information sharing with certain third parties, such as advertising partners.

3.3 Do Not Track Signals

Some browsers provide “Do Not Track” settings.

At this time, AELVENA does not respond to all browser-based Do Not Track signals.

For more information about Do Not Track technology, please visit:

https://www.allaboutdnt.com/

4. Payment Information

When you purchase products from AELVENA, your payment information is processed through secure third-party payment providers.

Payment information may include:

• Credit card information;
• Debit card information;
• Payment account information;
• Billing information;
• Transaction details;
• Payment verification information.

AELVENA does not store complete payment card numbers on our own servers.

Payment providers process your information according to their own privacy policies and security practices.

Your payment information is used only for purposes including:

• Processing payments;
• Completing orders;
• Preventing fraudulent transactions;
• Providing requested products and services.

5. Google Services, Analytics and Advertising

AELVENA may use Google services, including:

• Google Analytics;
• Google Ads;
• Google Tag Manager;
• Google Merchant Center.

These services help us understand customer behavior and improve our website and advertising performance.

5.1 Google Analytics

Google Analytics may collect information such as:

• Website visits;
• Pages viewed;
• Products viewed;
• Device information;
• Browser information;
• Approximate location;
• Website interactions.

We use Google Analytics to:

• Analyze website performance;
• Understand visitor behavior;
• Improve customer experience;
• Optimize website content.

Google processes information according to its own privacy policy:

Google Privacy Policy:

https://policies.google.com/privacy

Google Analytics information:

https://support.google.com/analytics/

5.2 Google Ads and Google Marketing Services

We may use Google advertising technologies to:

• Display relevant advertisements;
• Measure advertising effectiveness;
• Analyze customer interactions;
• Improve marketing campaigns.

Google may use cookies and similar technologies to provide advertising services.

You may manage your advertising preferences through Google Ads Settings:

https://adssettings.google.com/

5.3 Google Merchant Center

AELVENA may use Google Merchant Center to provide product information for Google Shopping and other Google services.

Information shared may include:

• Product information;
• Product availability;
• Pricing information;
• Shipping information.

Customer personal information is handled according to applicable privacy laws and Google's policies.

6. Meta Services (Facebook and Instagram)

AELVENA may use Meta technologies, including:

• Meta Pixel;
• Facebook Ads;
• Instagram Ads;
• Meta Business Tools.

Meta technologies help us:

• Measure advertising performance;
• Understand customer interactions;
• Provide relevant advertisements;
• Improve marketing campaigns.

6.1 Meta Pixel

Meta Pixel may collect information such as:

• Website visits;
• Product views;
• Shopping activities;
• Device information;
• Interaction with advertisements.

This information helps us understand how users interact with our website and advertisements.

Meta processes information according to its own privacy policies:

Meta Privacy Policy:

https://www.facebook.com/policy

Meta Cookies Policy:

https://www.facebook.com/privacy/policies/cookies/

7. Shopify and Third-Party Services

AELVENA uses Shopify as our ecommerce platform provider.

Shopify provides technology that allows us to:

• Operate our online store;
• Process orders;
• Manage payments;
• Provide secure shopping experiences.

Shopify may process personal information collected through our website to provide and improve its services.

Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

Shopify Privacy Portal:

https://privacy.shopify.com/

7.1 Third-Party Service Providers

We may share personal information with trusted third-party providers that help us operate our business, including:

• Shopify;
• Payment processors;
• Shipping and logistics providers;
• Cloud hosting providers;
• Analytics providers;
• Marketing platforms;
• Customer support providers;
• Email service providers.

These providers only process information necessary to perform services on our behalf.

7.2 Business and Marketing Partners

We may share information with:

• Advertising partners;
• Analytics partners;
• Marketing service providers.

These partners may use information according to their own privacy policies.

You may have the right to opt out of certain types of data sharing or targeted advertising depending on your location and applicable laws.

8. How We Disclose Personal Information

AELVENA may disclose your personal information to third parties for legitimate business purposes, to provide our Services, to complete transactions, and as otherwise described in this Privacy Policy.

We may disclose personal information in the following situations:

8.1 Service Providers

We may share information with trusted third-party providers that perform services on our behalf, including:

• Shopify;
• Payment processors;
• Shipping and fulfillment providers;
• Cloud storage providers;
• Website hosting providers;
• Customer service providers;
• Data analytics providers;
• Email marketing providers.

These providers may access personal information only as necessary to perform services for AELVENA.

8.2 Business and Marketing Partners

We may share information with business and marketing partners to:

• Provide advertising services;
• Measure advertising performance;
• Improve customer experience;
• Deliver relevant product recommendations.

These partners may process information according to their own privacy policies.

Depending on your location, you may have the right to opt out of certain data sharing activities related to targeted advertising.

8.3 Legal and Business Transactions

We may disclose personal information when necessary to:

• Comply with applicable laws;
• Respond to legal requests;
• Enforce our Terms of Service;
• Protect our rights, property, and safety;
• Prevent fraud or illegal activity.

We may also disclose information during business transactions, including:

• Merger;
• Acquisition;
• Sale of assets;
• Bankruptcy;
• Corporate restructuring.

9. Categories of Personal Information Disclosed

During the previous 12 months, AELVENA may have disclosed the following categories of personal information for business purposes:

AELVENA does not sell personal information for monetary compensation.

We do not use or disclose sensitive personal information to infer personal characteristics unless permitted by applicable law or with your consent.

10. Google, Meta and Advertising Partners

AELVENA may work with advertising partners including:

• Google;
• Meta;
• Other advertising platforms.

These partners may use cookies, pixels, and similar technologies to collect information about your activity on our website.

This information may be used to:

• Measure advertising effectiveness;
• Show relevant advertisements;
• Understand customer interests;
• Improve advertising campaigns.

You may manage advertising preferences through:

Google Ads Settings:

https://adssettings.google.com/

Meta Ad Preferences:

https://www.facebook.com/adpreferences/

11. User Generated Content

Our Services may allow you to submit:

• Product reviews;
• Photos;
• Comments;
• Feedback;
• Other user-generated content.

If you choose to submit content to publicly available areas of our website, that content may become publicly accessible.

Please do not submit information that you do not want to make public.

AELVENA cannot control how other users or third parties may use publicly available information.

We are not responsible for:

• Privacy risks caused by information you voluntarily disclose;
• Unauthorized use by third parties;
• Accuracy of information submitted by users.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently from AELVENA.

We are not responsible for:

• Their privacy practices;
• Their security policies;
• Their website content;
• Their data collection methods.

When you visit third-party websites, we recommend reviewing their privacy policies and terms before providing personal information.

Examples of third-party services may include:

• Payment platforms;
• Social media platforms;
• Advertising platforms;
• Analytics services.

13. Children's Privacy

AELVENA Services are not intended for children.

We do not knowingly collect personal information from children under the age required by applicable laws.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us.

Upon verification, we will take reasonable steps to delete such information.

As of the effective date of this Privacy Policy, AELVENA does not knowingly sell or share personal information of individuals under 16 years old.

14. Data Security

AELVENA takes reasonable measures to protect your personal information.

We use appropriate safeguards, including:

• Secure payment processing;
• Access controls;
• Security monitoring;
• Shopify security infrastructure;
• Industry-standard protection practices.

However, no method of internet transmission or electronic storage is completely secure.

Therefore, we cannot guarantee absolute security.

You should:

• Protect your account credentials;
• Avoid sharing passwords;
• Avoid sending sensitive information through unsecured channels.

15. Data Retention

We retain personal information only for as long as necessary for legitimate business purposes, including:

• Completing transactions;
• Providing customer service;
• Maintaining account records;
• Complying with legal obligations;
• Resolving disputes;
• Enforcing agreements.

When information is no longer required, we will:

• Delete it;
  or
• Anonymize it where appropriate.

16. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

Access Right

You may request access to personal information we hold about you.

Correction Right

You may request correction of inaccurate or incomplete information.

Deletion Right

You may request deletion of your personal information.

Certain information may need to be retained due to legal obligations.

Data Portability Right

You may request a copy of your personal information in a portable format.

Opt-Out Rights

You may have the right to opt out of:

• Sale of personal information;
• Sharing of personal information;
• Targeted advertising.

Restriction of Processing

You may request that we limit certain processing activities.

Withdrawal of Consent

Where we process information based on your consent, you may withdraw consent at any time.

Withdrawal does not affect processing completed before withdrawal.

Marketing Preferences

You may unsubscribe from promotional emails at any time.

However, we may still send:

• Order confirmations;
• Shipping updates;
• Account notifications;
• Service-related messages.

17. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

Right to Know

You may request information about:

• The categories of personal information we collect;
• The purposes for collecting personal information;
• The categories of sources from which information is collected;
• The categories of third parties with whom information is shared.

Right to Delete

You may request deletion of personal information collected from you.

Certain exceptions may apply, including where information is necessary to:

• Complete a transaction;
• Provide requested services;
• Comply with legal obligations;
• Detect security incidents;
• Protect against fraud.

Right to Correct

You may request correction of inaccurate personal information.

Right to Opt-Out of Sale or Sharing

You may request that AELVENA does not:

• Sell your personal information;
• Share your personal information for targeted advertising purposes.

AELVENA does not sell personal information in exchange for monetary compensation.

However, certain advertising activities may be considered “sharing” under applicable privacy laws.

You may exercise applicable opt-out rights by contacting us.

Right to Limit Use of Sensitive Personal Information

Where applicable, you may request limitation of the use of sensitive personal information.

AELVENA does not use sensitive personal information to create personal profiles or infer characteristics unless permitted by law or with your consent.

Non-Discrimination

AELVENA will not discriminate against you for exercising your privacy rights.

This means we will not:

• Deny you products or services;
• Charge different prices;
• Provide lower quality services;
• Treat you unfairly because you exercised your rights.

18. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

Legal Basis for Processing

Depending on the situation, we may process your personal information based on:

Contractual Necessity

To:

• Process your orders;
• Complete purchases;
• Provide requested services.

Legitimate Interests

To:

• Improve our services;
• Protect website security;
• Prevent fraud;
• Communicate with customers;
• Operate our business.

Consent

Where required, we process information based on your consent, including:

• Marketing communications;
• Certain cookies;
• Advertising technologies.

You may withdraw consent at any time.

GDPR Rights Include:

Right of Access

You may request access to your personal information.

Right to Rectification

You may request correction of inaccurate information.

Right to Erasure

You may request deletion of your personal information.

Right to Restrict Processing

You may request limitation of certain processing activities.

Right to Object

You may object to certain types of processing, including direct marketing.

Right to Data Portability

You may request your personal information in a structured format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

You may also submit complaints to your local data protection authority.

For European data protection authorities, please visit:

European Data Protection Board:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

19. Global Privacy Control (GPC)

Certain browsers support Global Privacy Control (GPC), which allows users to communicate privacy preferences automatically.

Where required by applicable law, AELVENA will recognize valid GPC signals as a request to opt out of certain data sharing or targeted advertising activities.

More information:

https://globalprivacycontrol.org/

20. International Data Transfers

AELVENA operates internationally and may transfer, store, and process personal information in countries outside your country of residence.

Your information may be processed by:

• Shopify;
• Payment providers;
• Service providers;
• Business partners;
• Technology providers.

These countries may have different privacy laws.

Where required, we use appropriate safeguards for international transfers, including:

• Standard Contractual Clauses (SCCs);
• Approved data transfer mechanisms;
• Other legally recognized protections.

For customers located in the EEA or UK, we take appropriate measures to ensure personal information receives adequate protection when transferred internationally.

21. Shopify Relationship

AELVENA is powered by Shopify.

Shopify provides the technology infrastructure that allows us to operate our online store.

When you visit or purchase from AELVENA, Shopify may collect and process personal information necessary to:

• Provide ecommerce services;
• Secure transactions;
• Improve platform performance;
• Support merchants and customers.

Your information may be processed by Shopify and third-party providers located in countries outside your residence.

Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

Shopify Privacy Portal:

https://privacy.shopify.com/

Shopify provides tools that allow customers to request access, correction, deletion, or certain privacy choices regarding their personal information.

Shopify also recommends merchants provide transparency about customer data collection, cookies, third-party services, and privacy rights through their privacy policies.

22. Privacy Policy Updates

AELVENA may update this Privacy Policy from time to time to reflect:

• Changes in our business practices;
• New technologies;
• Changes in legal requirements;
• Regulatory requirements;
• Improvements to customer privacy protection.

When we update this Privacy Policy:

• We will publish the revised version on our website;
• Update the “Last Updated” date;
• Provide additional notice where required by law.

Your continued use of our Services after changes are published means you acknowledge the updated Privacy Policy.

23. Contact Information

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:

AELVENA

Email:

aelvena8@gmail.com

Address:

China Guangdong Province
Zhongshan City
Henglan Town
Sansha Jiehui 14th Street No.1, 2nd Floor

Postal Code:528478