Payment Security Policy

Payment Security Policy

Secure Payment · Protected Checkout

Last Updated: August 23, 2026

1. Secure Payment Commitment

At AELVENA, we understand the importance of payment security and customer privacy.

We are committed to providing every customer with a safe, secure, and reliable payment experience.

To protect your personal information and payment details, AELVENA uses Shopify’s secure checkout system and trusted payment processing services.

Your payment security and privacy are our priorities throughout the entire purchasing process.

2. Accepted Payment Methods

AELVENA currently accepts the following payment methods:

  • PayPal
  • American Express (where available)

Available payment methods may vary depending on:

  • Your location;
  • Checkout availability;
  • Payment provider requirements.

All available payment options will be displayed during checkout before completing your purchase.

3. Secure Checkout Protection

AELVENA uses Shopify’s secure checkout environment to help protect customer information during the payment process.

Our checkout system is designed to provide:

  • Secure transmission of payment information;
  • Protection of customer personal information;
  • Reliable payment processing.

Payment information is securely handled by the applicable payment provider.

4. No Storage of Complete Payment Information

AELVENA does not directly collect, store, or process your complete payment information.

We do not store:

  • Full payment card numbers;
  • Bank account details;
  • Payment passwords;
  • Other sensitive payment credentials.

Your payment information is securely processed by the relevant payment service provider.

5. PayPal Payment Security

When you choose PayPal as your payment method:

  • Your financial information is not directly shared with AELVENA;
  • Your payment transaction is completed through PayPal’s secure payment system;
  • PayPal applies security technologies and transaction monitoring measures to help protect payment information.

Eligible transactions may be covered by PayPal’s buyer protection programs according to PayPal’s applicable terms and conditions.

6. American Express Payment Security

When American Express payment is available during checkout:

  • Your payment information is securely processed through the payment system;
  • AELVENA does not store your American Express card details;
  • Payment authorization and transaction verification are handled by the payment provider.

7. Payment Verification & Fraud Prevention

To help protect customers and prevent unauthorized transactions, some payments may require additional verification.

Verification procedures may include:

  • Payment provider confirmation;
  • Bank authorization;
  • Additional security checks.

These measures help improve transaction security and protect both customers and merchants.

8. Payment Issues

If your payment cannot be completed, please check the following:

  • Your payment information is correct;
  • Your PayPal account is available;
  • American Express payment is available during checkout;
  • Your payment provider has not restricted the transaction.

You may also try:

  • Using another browser;
  • Using another device;
  • Contacting your payment provider for assistance.

If the problem continues, please contact AELVENA customer support.

9. Order Confirmation After Payment

After successful payment, AELVENA will send an order confirmation email containing:

  • Order number;
  • Product information;
  • Order details.

Please ensure that your email address is correct when placing your order.

If you do not receive your order confirmation email within 24 hours, please check your spam or junk folder, or contact us for assistance.

10. Customer Payment Safety Recommendations

To help protect your payment security, we recommend:

  • Keeping your payment account information private;
  • Using secure passwords;
  • Avoiding sharing payment information with others;
  • Using a secure internet connection when making payments.

11. Contact AELVENA

If you have any questions regarding payment security, please contact us:

Email:
aelvena8@gmail.com

Address:

China Guangdong Province
Zhongshan City
Henglan Town
Sansha Jiehui 14th Street No.1, 2nd Floor
Postal Code: 528478